Shipping policy
Who we are
ECOMMERCE WORLD LIMITED ("we," "us," or "our") operates the website tryvoria.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping costs
- Free shipping: we offer free shipping on all orders.
Shipping range
- Delivery area: we currently ship within the United States.
- Future expansion: we are considering expanding our delivery areas.
Order processing time
- Processing time: orders are processed within 1–2 business days, Monday to Friday.
- Cut-off time: orders placed before 04:00 PM (ET) will be processed the same day; those placed after will be processed the next business day.
- No shipping days: orders are not processed on weekends or public holidays.
Delivery time
- Estimated delivery: orders typically arrive within 5–7 business days after processing, depending on the destination.
Shipping process
- Courier services: we use reliable carriers such as DHL and FedEx for all shipments.
- Tracking information: after your order is shipped, you will receive an email with tracking details.
Lost or damaged items
- Damaged orders: if your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost orders: if your order is lost, please reach out to us immediately for assistance.
Returns
For detailed return instructions, please refer to our Return & Refund Policy.
Contact us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: info@tryvoria.com
- Address: ECOMMERCE WORLD LIMITED, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
- Hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)