FAQ



Everything you need to know about ordering, shipping, returns and getting in touch. If your question isn't answered here, email us at info@tryvoria.com. We reply within 24 to 48 hours on working days.

Ordering

How do I place an order?

Choose your product and options, add it to your cart, and complete the checkout. You will receive an order confirmation by email straight away. If it doesn't arrive within a few minutes, check your spam folder or contact us.

Can I change or cancel my order?

You can cancel your order within two hours of purchase by contacting our customer service team. After that, the order may already be on its way. In that case, follow the return steps below.

Which payment methods can I use?

We accept major credit and debit cards, PayPal, and Apple Pay or Google Pay on supported devices. Details are on our Payment options page. All transactions are encrypted and processed by certified payment providers.

Shipping & delivery

How much does shipping cost?

Shipping is free on all orders.

How long does it take?

Orders are processed within 1–2 business days, Monday to Friday. After processing, delivery typically takes 5–7 business days depending on the destination. Orders placed before 4:00 PM (ET) are processed the same day; later orders go out the next business day. We do not process orders on weekends or public holidays.

Where do you ship?

We currently ship to the United States. Full details are in our Shipping Policy.

How can I track my order?

Once your order ships you will receive an email with tracking details. We ship with reliable carriers such as DHL and FedEx.

My package hasn't arrived. What now?

If your order hasn't arrived within the estimated timeframe, contact us and we will open an investigation with the carrier. If a package arrives damaged, let us know within 48 hours and we will sort it out.

Returns & refunds

What is your return policy?

You have 30 days from receiving your item to request a return. Items must be unused, in their original condition and packaging, with proof of purchase. Full terms are in our Return & Refund Policy.

Who pays for return shipping?

Customers are responsible for return shipping costs, unless the item is defective, damaged or not as described. In those cases we cover the return and send a replacement or full refund, whichever you prefer.

How do I start a return?

Email info@tryvoria.com with your order number, the reason for the return, and photos if relevant. We will send you a return authorization and instructions.

When do I get my money back?

Returns are inspected within 7 business days of arrival. Approved refunds are issued to your original payment method within 10 business days, and you will receive a confirmation email. Your bank may need a few extra days to post the amount.

Can I exchange an item?

Yes, for incorrect or defective items. Contact us within 30 days of delivery and we will cover the return shipping. If you ordered the wrong size, please return the item and place a new order.

Products

How do I choose the right size?

Sizes and measurements are listed on each product page. For our knee brace, see the size chart and measure just above the knee.

How should I care for my product?

Care instructions are included with every product and on the product page. As a rule: hand wash textile products in cold water and let them air dry. Do not tumble dry or bleach.

Contact

How do I reach you?

Our customer service is available from Monday to Friday between 9:00 AM and 5:00 PM (ET), and replies within 24 to 48 hours on working days.

ECOMMERCE WORLD LIMITED
Unit 2904-05, 29/F, Universal Trade Centre
3 Arbuthnot Road, Central
Hong Kong